Enterprise Autovermietung Deutschland GmbH

„I do NOT recommend that you rent from Enterprise in Kaiserslautern. I have had questionable experiences there including most recently making a reserv…ation for a compact SUV (VW T-Roc or similar) with automatic transmission for a 8-day family vacation.

When I arrived on Saturday, 12 April 2025, at the appointment time to pick up the vehicle, I was told they didn’t have a vehicle matching the reservation and only had a single automatic vehicle on their whole premises - a VW Passat sedan/station wagon/limousine vehicle low-sitting vehicle. When I said this is not the vehicle type that I reserved and absolutely wouldn’t work for me for the 8 day planned family vacation—and wouldn’t even fit in my garage—I was told, oh well, that is all we have, we always have inventory problems.

I asked if a manager or another location could be called to find another vehicle but was told there was nobody that could be called. Really? Nobody in the whole Enterprise company can be called? Only when pressed, was I offered an SUV type vehicle that was supposed to be returned 2 hours later (when the office was closing on a Saturday and wouldn’t even be open Sunday).

I didn’t think that was a good idea, what if the customer didn’t show up on time and how would they clean/check the vehicle before I was to take it? Did they just want me to take a dirty, uninspected vehicle for 8 days? Weird offer… Went next door to EuropCar and rented exactly what I needed in under 10 min WITHOUT a reservation!” Weiterlesen Text ausblenden